Toronto, ON, Canada
866-341-5575
info@deeppixel.ai

Intelligence Built for Customer Service 

Integrate AI into your contact center to delight customers and reduces costs.

AI Boosted Conversations

Boost over 80% of the conversations using AI offering over 50% reduction in response times.

Business Processes Automation

Flows and frequently used processes can be easily automated allowing agents to tackle complex issues.

Constant real-time learning

The magic of AI allows for constant learning.  This allows even your newest employees to perform like veterans.

Introducing CARAtm

The chat agent’s best friend.

AI built for contact center software

Integrated into the most popular CRM platforms, agents can use CARAtm seamlessly and CARAtm augments the features of the CRM platform to make them even more powerful.

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Integrate with

A few things we can do for you

Engage Effectively & Increase productivity

Companies can now engage with users individually by customizing answers and products to them in an extremely cost-effective manner and enabling agents with these answers.

Get Intimate, sell & scale at the same time

Any brand or corporations with contact centers can now easily and cost-effectively engage their audiences using  AI assistance and automation over chat.  Contact center operations no long have to be a pure cost center.

Handle more customers with the same team

The system enables contact centers to identify end-user value and context before engaging valuable human sales and support staff.  The system can route message and visitors to the best agent or team.

Decrease customer wait times

Spikes in user queries can be smoothly handled by our automated flow engine and the system can queue complex queries/questions to human agents who using AI can answer them faster.

POWER OF AI FOR CONTACT CENTERS

Harness the power of AI with unlimited power and customization possibilities

CARAtm integrates with your existing contact center software to provide your agents with real-time answers and business process automation. CARAtm learns automatically from your “A players”, chat logs, FAQs and contact center playbooks. Make your agents bionic by allowing humans and AI BOTs to work together.

DEMO VIDEO
CASE STUDY

Agent Assist for Hardware Vendor

CARAtm agent assist was integrated into Zendesk chat platform of an innovative hardware manufacturer’s contact center.   The contact center services call and chats from their customers on sales and support.

SPEED OF ANSWERS

By using CARAtm, agents were able to answer questions over 50% faster.  This lead to more time available for other activities, less agent fatigue, and 30% shorter wait times.

INCREASED CONFORMANCE

By using CARAtm, agents were able to select well formatted and known correct answers which lead to increased conformance scores & higher satisfaction rates.

AGENT PRODUCTIVITY

CARAtm enabled new agents to get productive quickly.   By using the system, new agents were able to get answers learned from senior agents. This lead to more completed chats.

PERFORMANCE PREDICTION

By analyzing and monitoring every message sent by the visitors and agents, our system was able to predict who were the best agents.   This allowed the company to make informed decisions.

CASE STUDY

Automated Chat for Credit Card

Working with a very large brand in Canada, DeepPiXEL team were able to launch an automated chat agent to answer questions from visitors who were looking to get a credit card.   The system was trained with some of the common questions and answers and integrated into Facebook Messenger.

ENGAGEMENT

By deploying the BOT, the brand company was able to get visitors to engage the automated system instead of live agents.

DEFLECTION FROM AGENTS

The system was effective in reducing about 50% of the chats from the agents.  This allowed the agents to focus on complex issues while simple questions were handled by the BOT.

INCREASED CONVERSION

By enabling the BOT, the brand company was able to see an increase in people signing up for the credit card.

EXPANSION

Through this deployment, the brand company was able to show their management the value of AI in customer support and engagement activities.

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Partners

We have partnered with some of the best brands and service providers.  We are always expanding our partners so if you like to join our partner program, contact us.

Client Testimonials

Don’t take our word for it – here’s what our clients say:

This makes my job so much easier.  I don’t have to type the same answers over and over.  This will save so much time.

Lead Chat Agent

Our agents really like the product.  We would like to have more functionality built in so that they can be even more productive.

Customer Service Supervisor

We have no plans of turning off the service.  We like it so much that we have some new areas where we would like to use your product.

Contact Center Director

Ready to try us..

We are here to help you choose the right solution to your needs.   CARA is deployed as a cloud service with monthly service fee.  One of our solutions team members will be more than happy to discuss your needs.

Enterprise

$$$

per seat per month

  • Custom model built on client data
  • Custom scoring models
  • Client dedicated cloud hosting
  • Integrations into client back office solutions as required
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Our Team

The deepPiXEL team works tirelessly to help our company to scale, grow, and succeed. Our mission is to bring an absolutely new and unique experience to how businesses interact with their customers and employees. We employ a myriad of talent and apply them to our one-of-a-kind AI solution for contact centers.

Giri Amarakone

CEO

Dr. Dennis Chan

CTO

Mashaal Memon

VP Engineering

Ken Tucker

Director of BD

Christopher Mills

SW Engineer

Elvin Wong

Customer Success

Carlos Jimenez

LA-TAM Coordinator

Michael Mooradian

Advisor

Latest News

Here are the latest news, articles, and press mentions of DeepPiXEL.   Feel free to let us know if we have missed any posting.

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We are looking forward to discussing your needs and to show you what we have built.   Please provide us with a bit of data so that we can follow up with you.