Boost over 80% of the conversations using AI offering over 50% reduction in response times.
Robotic Processes Automation
Flows and frequently used processes can be easily automated allowing agents to tackle complex issues.
The magic of AI allows for constant learning. This allows even your newest employees to perform like veterans.
The chat agent’s best friend.AI built for the contact center software
Integrated into the most popular CRM platforms, agents can use CARAtm seamlessly.
CARAtm augments the features of the CRM platform to make them even more powerful.
Don’t take our word for it – here’s what our clients say:
This makes my job so much easier. I don’t have to type the same answers over and over. This will save so much time.
Lead Chat Agent
Our agents really like the product. We would like to have more functionality built in so that they can be even more productive.
Customer Service Supervisor
We have no plans of turning off the service. We like it so much that we have some new areas where we would like to use your product.
Contact Center Director
A few of the things CARA can do for you
Personalize and maintain brand voice
Companies can now engage with users individually by customizing answers and products to them in an extremely cost-effective manner and enabling agents with these answers making them more productive while allowing to personalize.
Serve more, sell more & scale
By enabling Agents to be more productive, brands can now handle more visitors. Answering these visitors questions quickly and efficiently leads to better conversion and sales for the brands.
Handle more customers with the same team
The system enables contact centers to handle more convesations with customers with the same team. Agents are able to handle more chat and keep track of context easier with AI. The system can even route message and visitors to the best agent on the team.
Decrease customer wait times
Spikes in user queries can be smoothly handled by our automated flow engine and the system can queue complex queries/questions to human agents who using AI can answer them faster. Automated bots take the most time consuming tasks out of the hands of valuable agents.
POWER OF AI FOR CONTACT CENTERS
Harness the power of AI with limitless customization possibilities
CARAtm integrates with your existing contact center software to provide your agents with real-time answers and robotic process automation. CARAtm learns automatically from your “A players”, chat logs, FAQs and contact center playbooks. Make your agents bionic by allowing humans and AI BOTs to work together.
SPEED OF ANSWERS
By using CARAtm, agents were able to answer questions over 50% faster. This lead to more time available for other activities, less agent fatigue, and 30% shorter wait times.
By using CARAtm, agents were able to select well formatted and known correct answers which lead to increased conformance scores & higher satisfaction rates.
CARAtm enabled new agents to get productive quickly. By using the system, new agents were able to get answers learned from senior agents. This lead to more completed chats.
By analyzing and monitoring every message sent by the visitors and agents, our system was able to predict who were the best agents. This allowed the company to make informed decisions.
By deploying CARA, the brand company was able to get visitors to engage the automated system instead of live agents.
DEFLECTION FROM AGENTS
The system was effective in reducing about 50% of the chats from the agents. This allowed the agents to focus on complex issues while simple questions were handled by the BOT.
By enabling the CARA, the brand company was able to see an increase in people signing up for the credit card.
Through this deployment, the brand company was able to show their management the value of AI in customer support and engagement activities.
Ready to try us..
We are here to help you choose the right solution to your needs. CARA is deployed as a cloud service with monthly service fee. One of our solutions team members will be more than happy to discuss your needs.
per seat per month
- Analysis of client chat data
- Integration into client CRM system
- Deployment, testing and training
- Comprehensive dashboard of KPIs
per seat per month
- Custom model built on client data
- Custom scoring models
- Client dedicated cloud hosting
- Integrations into client back office solutions as required
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